The Freepackers Code of Conduct

The Freepackers Code of Conduct

The Freepackers Code of Conduct

Freepackers is committed to ethical behaviour and sound values among its participants, both with regards to the team and with regards to the local projects. Here are some of our commitments!

Vetted projects and verified partner organisations

We visit the projects to ensure their ethics, the supervision, and the values conveyed by the host organization.

We are in weekly contact with our partner NGOs.

We know the projects and the NGOs personally. That is why we present ourselves as experts, due to our deep knowledge of the missions we offer.

High Safety Standards and Ethical Practices

To ensure long-term impact and uphold ethical standards that respect human rights, our partner projects must:
  1. Employ more than 50% local staff.
  2. Operate under a co-management model with local communities.
  3. Maintain transparent financial management.
  4. Engage qualified professionals (biologists, nurses, builders, architects, etc.).
  5. Provide 24/7 supervision and support volunteers.
  6. Ensure that the project’s objectives and expected outcomes are achieved.
Read more

Ethical projects that contribute to sustainable development

Ensuring the ethics of projects means making sure they contribute to sustainability. But what does sustainability mean?

In concrete terms, it is meeting the needs of our society without compromising the ability of future generations to meet their own needs. It is based on three pillars: social, economic, and environmental.

Our missions fall within one or more of these areas to ensure a lasting impact:

Humanitarian: providing better opportunities for local communities.

Environmental: contributing to ecosystem conservation.

Animal Welfare: acting to protect species.

 

We contribute to achieving the 2030 Sustainable Development Goals set by the United Nations. For example, our humanitarian projects with communities help provide “quality education for all,” which is Goal number 4.

Read more

PLACEMENT WORK - MATCHING VOLUNTEERS WITH PROJECTS

Freepackers acts as a link between the projects and the volunteers. This link is made primarily through real guidance work, so that each volunteer can choose the assignment that best meets their expectations.

We carry out research and we provide accurate information to our volunteers, in order to match their preferences and know-how with local needs. Our experience and knowledge of the field enable us to provide the best possible advice to volunteers. We have been helping volunteers on projects such as these since 2014, and every feedback we receive has allowed us to improve our profile analysis.

A phone interview and an application form (CV and covering letter) are used to define the volunteer’s assignment for a sustainable project.

Freepackers connects volunteers with carefully selected projects by providing personalized guidance and matching each participant’s skills, experience, and aspirations with the needs of local communities to ensure a meaningful and impactful placement.

Read more

Responsible Communication Policy

At Freepackers, we believe that responsible communication is essential to building trust with our stakeholders and fulfilling our mission of promoting responsible international experiences that create a positive social and environmental impact.

The purpose of this policy is to establish the principles that guide all of the company’s marketing, communications, and public relations activities, ensuring that all information shared is accurate, transparent, respectful, and evidence-based.

This policy applies to all employees, external contractors, and third parties carrying out communication or marketing activities on behalf of Freepackers.

Read more

Human Rights

At Freepackers, making a real difference starts with respecting people. Not as an abstract principle, but in practice: in every project, with every community, with every person who travels with us or works alongside us.

Our commitment to human rights is grounded in the UN Guiding Principles on Business and Human Rights, the International Bill of Human Rights, and the ILO Declaration on Fundamental Principles and Rights at Work. But beyond international frameworks, this is a responsibility we genuinely own towards our team, our participants, host organisations, suppliers, and the local communities we work with.

In practice, this means:

  • Treating every person with dignity and equality — no exceptions.
  • Ensuring safe, inclusive working environments free from any form of discrimination.
  • Unequivocally rejecting forced labour, child labour, human trafficking, and all forms of exploitation.
  • Building honest, transparent relationships with our partners and suppliers.
  • Considering the human rights impact of decisions before we make them.
  • Listening to the people we work with and creating real spaces for dialogue.
  • Acting in good faith when something goes wrong: prevent, correct, and take responsibility.

 

Freepackers is a B Corp certified company. That means being accountable to an independent body and to the people who trust us. Human rights are not just a page on our website: they are part of how we work, every day.

Read more

Commitment to Justice, Equity, Diversity and Inclusion (JEDI)

Freepackers is committed to fostering a fair, equitable, diverse, and inclusive environment across all of its activities. This commitment guides our decision-making, workplace relationships, communications, service delivery, and interactions with our clients, suppliers, partners, and the communities with which we collaborate.

The company rejects all forms of discrimination and promotes equal opportunity, respect for diversity, and accessibility throughout all of its operations. The General Management is responsible for overseeing the implementation of this commitment and ensuring that it is reviewed on a regular basis..

Selected Action – JEDI2: Promoting Equal Opportunity in Recruitment

As part of its commitment to Justice, Equity, Diversity and Inclusion (JEDI), Freepackers is committed to ensuring that its recruitment process is based solely on candidates’ skills, qualifications, and motivation. The company applies the principle of equal opportunity throughout every stage of the recruitment process and rejects all forms of discrimination based on gender, gender identity, age, ethnic origin, nationality, disability, beliefs, religion, sexual orientation, or any other characteristic protected by law. Job advertisements are written using inclusive language, and all applications are assessed according to objective and transparent criteria to promote diversity and ensure fair and equitable treatment for every candidate. Through this approach, Freepackers aims to build a diverse, representative, and inclusive team that reflects its values and mission.

Read more