Privacy policy

Privacy policy

Our privacy policy

Privacy policy – Freepackers

This privacy policy sets out how we use and protect any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page.

Last update : March 2023 : General Data Protection Regulations Compliance

What we collect

Personal data, such as :

  • Name
  • Address
  • Date of birth
  • Email address
  • Passport details
  • Postal address
  • Phone Number
  • Emergency Contact
  • Dietary requirements
  • Health Status
  • Police Clearance

We do not collect any customer payment data.

Who is collecting it?

Freepackers Sales Team – 5 staff members will have access to the above mentioned data.

Data is collected from website users who are using one of these 3 channels to contact Freepackers : contact form, quote form, order form.

How is it collected?

Customer data (name/address/etc. from the online forms) in the database is encrypted at rest.

Personal data (IP) is tracked by Google and Facebook scripts.

Where is the data stored?

The Freepackers website is hosted in Ireland, including all data stored in the CMS. Encryption is used on all data-in-transit.

Other platforms where customers data may be stored :

Freepackers Zoho (CRM) and Gmail accounts – protected by username and password.

Freepackers Mailchimp Account – protected by username and password

Freepackers Google Drive accounts (PDF and excel sheets) – protected by username and password

Why is it being collected?

To check customers eligibility for overseas programs and to answer the questions they may have

At a later stage, once approved by customers, data will be used to send their applications to their host organizations.

How will it be used?

No newsletters are sent from the website, just one-time notifications to confirm orders.

Emails and Phone numbers will be used to share information about the requested program/service.

We do not ask for personal information unless it’s needed to provide the requested service.

Who will it be shared with?

Customers data will be shared with local host organizations, once registration has been confirmed and consent from customers have been given.

We do not sell customers data.

What will be the effect of this on the individuals concerned?

Before departure : Receive correspondence from Freepackers and local organization to prepare their trip and facilitate their registration.

During the trip : follow up emails with participants

After the trip : news from the projects, news from local organization, news from Freepackers. Participants will be able to unsubscribe from email marketing at any time if they do not wish to receive further correspondence from Freepackers and the local organizations.


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Any personal data breaches which would significantly harm individuals will be reported within 72 hours to the ICO. If the breach is serious enough, Freepackers will advise the individuals affected.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways: We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you. If you would like a copy of the information held on you, please contact us. If you believe that any information we are holding on you is incorrect or incomplete, please email us to with a copy of your ID as soon as possible.

How we use cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data that you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.